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CreditGuard: credit limit control inside Travelport SmartPoint
Stop tickets going out beyond approved credit limits. CreditGuard checks each request against your TRAACS back office, routes approvals and records every decision.
Credit checks (illustration)
Why manual credit checks fail
Agents need speed and finance needs control. When credit is checked by phone or email, tickets are issued beyond approved limits, approvals stall urgent bookings, and nobody can show who approved what. By the time an over-limit ticket is noticed, it has already been issued.
Credit overruns
Tickets go out beyond approved limits before finance is alerted, and exposure builds unseen.
Approval bottlenecks
Email chains delay urgent bookings, and decisions differ between agents and teams.
No audit trail
There is no record of who approved a ticket or when, so audits cannot trace a decision.
How CreditGuard works in SmartPoint
CreditGuard adds a credit check to the Travelport SmartPoint ticketing workflow. The agent does not need a new screen.
- The agent starts a credit check from the SmartPoint command or monitor window.
- The CreditGuard plugin sends the request securely to the CreditGuard web service.
- The service reads credit data from your TRAACS back office and applies your rules: approve, or start a workflow.
- Approvers are notified, and every decision is recorded for audit.
CreditGuard features
Real-time credit checks
Instant approve or escalate decision when the agent requests it.
Configurable approval workflows
Multi-step approvals with role and user based routing. Approve, reject and comment.
TRAACS back office integration
Reads partner and credit data from Nucore TRAACS.
Multi-tenant, role-based access
Each agency or team works in its own isolated space with its own permissions.
Complete audit trail
Status changes and approval actions are kept as a permanent record.
No new tools for agents
Agents keep familiar SmartPoint commands.
Business benefits
- Lower credit exposure because limits are checked before the ticket is issued.
- Faster approvals because compliant requests are approved automatically.
- Consistent governance across every team and market.
- Audit confidence with timestamped records of every decision.
Secure by design
Read-only back office access
Credit data is read from TRAACS. There is no write path back to your accounting system.
Token-based API security
Only authorised systems reach the approval service, with rate limiting and role-based access.
Encrypted in transit
Credit data is protected with SSL/TLS between the terminal, the portal and the accounting system.
Tenant isolation
Each agency or team is separated, and approvals are logged for evidence.
Frequently asked questions
What is CreditGuard?
CreditGuard is credit control for travel agencies, built into the Travelport SmartPoint ticketing workflow. It checks corporate credit limits from the TRAACS back office, routes approvals and records every decision.
Does CreditGuard work with Travelport SmartPoint?
Yes. A CreditGuard plugin runs the credit check inside the SmartPoint workflow, so agents do not need another application.
Does it connect to Nucore TRAACS?
Yes. CreditGuard reads credit limits and balances from the TRAACS back office, and does not write back to it.
Can it stop a ticket when a corporate customer is over its credit limit?
Yes. Requests within the rules are approved automatically. Others trigger an approval workflow, and the outcome is logged.
How do I get a demo?
Email Mohammed@futuremedia.ae or call +971 52 364 5429.
Talk to us about CreditGuard
Email Mohammed@futuremedia.ae
Call +971 52 364 5429
WhatsApp +971 52 364 5429